Consumer court to Nissan India: Return money or replace defective car sold
Nissan Motors India has been ordered by consumer’s forum to either replace the defective car sold to complainant, Delhi resident, Dr Neera Bhan or to refund the entire amount spent on purchase of the said vehicle. This verdict was delivered by East District Consumer Disputes Redressal Forum directing Nissan Motors to take appropriate action.
The complainant, Dr Neera Bhan stated that she had purchased the car in December 2011, immediately following which sharp sounds were emitted on application of brakes. The car made several visits to the workshop despite which the brake problem was not rectified. In June 2012, the car brake assembly was replaced entirely, and yet the problem persisted.
Taking these facts put forth into account, the Consumer’s Forum arrived at the conclusion that the vehicle itself suffered from manufacturing defects. This put the complainant in danger of being hurt. Nissan Motors on their part have denied any such claims stating that the car in question had clocked a total of 30,000 kms at the time of filing the complaint and hence could not be defective in any way.
However, this contention has been rejected by the Forum, who has now directed the company to refund the cost of the Nissan Micra or to replace the same in addition to paying INR 50,000 to the complainant as compensation, for the continuous danger faced by the complainant while driving, reports PTI.