The new BharatBenz Financial COS shortens response times to customer queries and enables greater transparency. Daimler Financial Services’ BharatBenz Financial is the 1st choice provider for truck financial services, and finances and insures a third of its trucks in the Indian trucking market. Sominder Singh, Head – Sales and Marketing, BharatBenz Financial says BBF’s mission is to lead in innovation and delivery of the brand’s customer experience. COS portal is another step in that direction.
Sreeram Venkateswaran, Vice President, Domestic Sales, Product Management & Network, Daimler India Commercial Vehicles (DICV), says the company’s captive financing partner BharatBenz Financial enables both customers and and BharatBenz mutually benefit from its best value proposition. Market penetration levels are significantly strong with BharatBenz Financial’s service offerings, wide reach and large scale accessibility to truck customers in India.
BharatBenz Financial COS portal lets customers view loan contract summary, loan contract details, repayment schedule, and overdue statements. BharatBenz COS complements Mercedes-Benz passenger car COS portal already online for customers in India. In its 3rd year of operations, Daimler Financial Services India oversees a portfolio size of over EUR 350 million, with over 10,000 live retail contracts.