EasyCabs is now just a miss call away
Mumbai: Carzonrent has been the pioneer to exemplify the ground transportation industry in India. In one of its kind endeavour, EasyCabs has reached out to its customer by being the 1st radio taxi service in Mumbai to start a service where customers can simply book the cab by giving a Missed Call at 43434343. This initiative will lead to a complete hassle free experience for the customer.
Once the customer gives a missed call on the customer care number, the customer care executive will call them back, take the details and confirm the booking. This will completely eradicate the customer’s experience of waiting for his turn for booking, call dropping, etc. & will not even pay for the call.
In an extensive user survey done by Carzonrent have revealed that one of the biggest reasons for passenger hassle was the tedious & tiring process of booking a cab through the customer care centre.
This initiative is to enhance the customer satisfaction and serve the customer delight. EasyCabs is highly committed to provide its customers such innovative hassle-free services. In order to be equipped to provide 100% service assurance guarantee to the customers; EasyCabs is also adding 300 more cabs to the existing fleet in Mumbai which would result in honoring almost all the booking requests placed.
Carzonrent is known for its robust technology platform. It was the 1st company to launch Easy mobile application for real time tracking of the cabs and traffic monitoring in the year 2010. The company has upgraded the networking system to simplify the booking procedure. The company has also strengthened and well-integrated its back-end support to provide the seamless booking service to its customers.
EasyCabs is known for its well integrated GPRS tracking, meticulous networking system and competent management expertise. EasyCabs has the credit of servicing 15,000 customers every day. The company has also installed LCD screens which are fitted in the rest heads of the front seats for the entertainment of the commuters during their journey with EasyCabs.
In its endeavor to facilitate 100% service assurance guarantee, realistically the company has reached from 97% to 99% to provide the seamless service and hence is looking forward for more such initiatives for its customers.
Carzonrent (I) Pvt. Ltd is the leader in shaping the personal ground transportation industry in India. Carzonrent with its fleet size of 7000 cabs with comprehensive range of cars – from Maruti Dzire to Toyota, Camry and Mercedes offers a complete bouquet of travelling solutions to its customers. The services offered by Carzonrent are EasyCabs, Self-Drive, Intra-city, Outstation and Limo service. The company was launched in the year 2000 with a short-term objective of offering a safe and reliable medium of travel to customers and a long-term vision of giving structure to the unorganized cab rental sector. The company today has its presence in 65 cities, 9 Airports, Major Railway Stations and prominent hotels and malls. The company is planning to expand its fleet size to 30,000 cabs in coming three years of time. The company services more than 20000 travelers every day in different parts of the country having moved more than 6 million travelers last year. The company boosts of having 30,000,000 satisfied customers till date. The 6500 drivers do 15,000 trips clocking 100,000 kilometers daily. Carzonrent was the 1st Cab Rental Company to integrate GPRS technology across the entire network. The company has always been the leader in innovating and re-defining the meaning of travel in India. The company has also tied-up with 170 countries across the world to facilitate Indian travelers cab in these countries.