Ferrari no longer associated with their partner in India
With a large number of discontented and unhappy Ferrari owners complaining about substandard after sales service received from the company’s local India dealer, Ashish Chordia of Shreyans Group, Ferrari has decided to snap ties with them. Ferrari is contacting all clients and assuring them of assistance till a new official representative in India is appointed.
“Automobili Italia Private Ltd, set up by Shreyans Group exclusively for sales and service of Ferrari’s in India is no longer official Ferrari importer. This decision to end contract of Ferrari’s sole dealership in India, comes after a spate of complaints received by Ferrari on issues of sub standard after sales service being offered by the local dealer. Ferrari appointed Shreyans as their partner back in May 2011.
These complaints were directed against Shreyans owner Ashish Chordia and came from Gautam Singhania, Chairman and Managing Director of Raymond Group. Though he did not purchase his yellow Ferrari 458 Italia from Shreyans Group, he has accused them of slipshod after sales service. Besides Singhania’s complaint, Ferrari has also received complaints from Ashique Thahir, Executive Director of Thai Group based in Kerala. He had booked his Ferrari through Chordia in October 2012 and even paid 60% advance while he is still waiting for delivery.
On booking Thahir was assured of delivery in six weeks as it had to be manufactured and customized as per client’s demands. Thahir has received information that his Ferrari has arrived in Delhi and has yet to be cleared by customs. He has complained vehemently about breach of contract by the Ferrari dealer while another Pune based businessman is also in the same situation, having booked his Ferrari 458 Italia in February 2013, making an advance payment and also yet to take delivery of the same due to customs constraints in Delhi, reveals
In an email to Rush Lane, spokesperson from Shreyans Group said, “The matter is under discussion currently. A formal announcement on the way forward will be made shortly.”