The Opel Astra in question here, has been causing untold difficulties for its owner who has had to resort to repairs over 20 times since purchase.
The consumer forum has instructed the GM India to either replace the vehicle or shell out INR 8 lakhs to the customer as compensation. The District Redressal Forum has also ordered the auto manufacturer and dealer from where the advocate purchased the vehicle to pay INR 3.67 lakhs as compensation to the advocate to cover costs of repairs and repeated trips to the workshop. The vehicle in question displayed continuous and recurrent problems which could not be taken lightly and was a definite breach of service.
The owner, Advocate Lalit Bhasin purchased the Opel Astra in 2000 from a GM authorized dealer and has been facing problems with the vehicle right from the outset. Despite continuous repairs, the vehicle was still lacking in performance while it finally stopped working altogether in 2008-09.
General Motors in their defence have argued that the vehicle had no manufacturing defects whatsoever, which have been rejected by the Forum.