Happy with Nissan campaign phase 1 and 25 mobile service vans
Phase 1 of ‘Happy with Nissan’ customer service campaign is being held from May 9-18, 2014. Camps are being set up in 66 Nissan service outlets across India so customers can have their Nissan vehicles washed and checked for free. The platform will aid solve pending and immediate service-related and reiterates Nissan’s drive to improve customer confidence and satisfaction by bettering after-sales service infrastructure.
Mr Kenichiro Yomura, President – Nissan India Operations said, “We want to create a service environment that our customers can trust, be comfortable and feel proud of being associated with the Nissan brand. We are consciously working towards optimizing our after-sales service operations so that service wait time and costs can be kept to a minimum. This is one of our key priorities for this year.”
Nissan India yesterday inaugurated its Parts Distribution Centre (PDC) in Chennai anticipating sales growth in domestic and export volumes. Service touch points across India are being strengthened too. Yomura added, “Nissan makes engaging and reliable products and offers a positive service experience to customers across the world and we want to give our Indian customers the same, world class experience.”
Happy with Nissan service camps enatil free car check-up, wash and 20% discount on labour charges, a thorough 60-point check, up to 20% discount on Nissan genuine accessories and up to 20% on Nissan Extended Warranty for vehicles in the warranty period.
Nissan India service outlets will offer 60-minute express service, as well as, introducing 25 mobile service vans in May. The intent is to reduce periodic maintenance costs.