Maruti to pay customer Rs 3.85 lakh for selling defective WagonR

New Delhi District Consumer Disputes Redressal Forum has ordered Maruti Udyog Limited to pay a customer a sum of Rs 3.85 lakhs as compensation for sale of a defective WagonR.

PTI reveals that Indo-Japanese car maker has received instructions from the apex consumer court to pay compensation to complainant, Veena Amlani who had to not only take the WagonR for repeated repairs but also suffered from mental harassment and torment.

maruti to compensate customer for faulty car

The Bench, presided over by C K Chaturvedi, stated that the WagonR in question which was purchased in 2006, had to be taken to the workshop on 10 occasions in the first one and half year itself, for some manufacturing defect, despite which it could not be repaired to complete satisfaction of the owner. Chaturvedi based his arguments on documents of purchase and repeated repairs presented to him which ascertained for a fact that the car was not repaired to complete satisfaction despite repeated attempts by the aggrieved party.

This, the Bench stated caused much harassment and agitation due to which the owner deserves handsome compensation to reimburse for grievances redressed as the car itself suffered from manufacturing defects to gear system and engine operations. Since the WagonR was purchased 7 years ago, replacement was out of question but Maruti will now have to shell out INR 3.5 lakhs as compensation and INR 35,000 as litigation fees spent by the complainant. When the company was contacted for their views they stated that the complaint was false.