2014 India Initial Quality Study (IQS) evaluated initial quality of cars purchased between November 2013 and July 2014, from 8,429 vehicle owners. The assessment included 73 vehicle models from 17 brands. The survey was undertaken from May 2014 to September 2014, in 30 cities across the country.
The gauging was done by collecting customer feedback of their own cars and giving scores corresponding to severity of problems outed. All problems were summarised as count per 100 vehicles (PP100). Lower PP100 scores generally indicate lower rate of problem occurrence, translating to higher initial quality rating.
The review (now in its 18th year) collected problems that owners experience with their new vehicles during first two to six months into purchase. It investigates over 200 problem symptoms, covering eight categories overall. It includes vehicle exterior, interior, features, controls & displays, entertainment & navigation, seats & audio, Heat Ventilation & Air Conditioning, engine & transmission, and driving experience.
Detailed report of the study by J D PowerHere is segment-wise list of top three vehicles in Initial Quality:
Entry Compact Segment:
Maruti Suzuki Alto 800
Tata Nano
Hyundai Eon
Compact Segment:
Hyundai i10
Maruti Suzuki Celerio
Hyundai Santro
Upper Compact Segment:
Honda Brio
Toyota Etios Liva
Chevrolet Beat
Premium Compact Segment:
Maruti Suzuki Swift
Volkswagen Polo
Hyundai i20
Entry Mid-size segment:
Hyundai Xcent
Maruti Suzuki Swift Dzire
Toyota Etios
Mid-size segment:
Skoda Rapid
Volkswagen Vento
Honda City
MUV / MPV segment:
Toyota Innova
Maruti Suzuki Ertiga
Chevrolet Enjoy
SUV segment:
Ford EcoSport
Renault Duster
Nissan Terrano
It is to be noted that Honda Brio is the car with least problems per 100 units- 40 PP100 out of all cars surveyed, followed by Skoda Rapid at 51 PP100, while Hyundai Eon has most registered problems – 119 PP100.
