Tata Motors doubles warranty period of their Heavy Trucks
Tata Motors has doubled the warranty period of Heavy trucks in India, and thus become the first company in India to offer 4-year standard warranty.
This 4 year warranty is being offered on tractor trailers, multi axle trucks and tippers of 25 tonnes and above while it covers engine, gearbox, rear axle as a standard offer. Warranty for the rest of the vehicle has been increased from 18 months to 24 months. This 4 year warranty period is applicable to all vehicles sold after 6th January 2013. It is supported by Tata Motors’ dealerships and service networks which total 1300 throughout the length and breadth of India.
Tata Alert is an assistance program offered on the highway there is a Tata Motor touch point every 50 kms specially for medium and heavy commercial vehicles situated on all national highways of the country. This is a 24×7 service which guarantees that the Tata vehicle is back in action within a period of 48 hours while if the work entails major repairs or if the vehicle is carrying perishable goods, load transfer assistance is immediately provided. For more information, scroll down.
Auto News Release
Tata Motors doubles warranty period on Heavy Trucks to 4 years
First company in India to offer 4-year standard warranty
Tata Motors today introduced an unbeatable warranty of 4 years, on its entire range of heavy trucks with 25 tonnes and higher GVW (Gross Vehicle Weight). With this, Tata Motors has become the first company in India to offer a standard warranty of 4 years on heavy trucks, a clear reflection of the reliability and durability of Tata Motors trucks.
The 4-year warranty, applicable on the full range of tractor trailers, multi-axle trucks & tippers of 25 tonnes GVW & above, covers the vehicle’s driveline (engine, gear box & rear axle) as a standard offer. In addition, the warranty on the rest of the vehicle has been enhanced from 18 months to 24 months.
Tata Motors accounts for two of every three tractor trailers, multi-axle trucks and tippers, with 25-tonne GVW or higher, sold in India.
Commenting on the introduction of the 4-year standard warranty, Mr. Ravi Pisharody, Executive Director – Commercial Vehicles, Tata Motors, said, “For close to 60 years now, Tata Motors has been a step ahead in offering new technologies, products and value added services. The 4-year warranty is another industry first, in our pursuit of partnering the customer through the lifecycle of the product. We believe that it is a perfect New Year gift to our customers.”
The 4-year standard warranty is applicable on vehicles sold after 6th January, 2013.
Tata Motors has designed the 4-year standard warranty based on the lifecycle cost study of over 15 lakh Tata trucks & tippers operating all over the country, in varied terrain and loading conditions. The 4-year warranty is supported by Tata Motors extensive dealership & service network of over 1,300 touch points. On the highways of India, there is a Tata Motors touchpoint every 50 kms.
This extensive coverage, is backed by ‘Tata Alert’, a highway assistance programme for medium and heavy commercial vehicles, available across all national highways in India. Through ‘Tata Alert’, drivers will receive on-site breakdown assistance within 4 hours of dialing a toll-free helpline number (1800-209-7979). The 24×7 ‘Tata Alert’ service will ensure that a vehicle is put back on the road within 48 hours from the time restoration work begins. In case of major repairs and the vehicle carrying perishable goods, ‘Tata Alert’ will provide load transfer assistance.