Yamaha Motor India announces winners of the 4th National Technician Grand Prix 2013

Winner will represent India Yamaha Motor at the World Technician Grand Prix 2014 in Japan
Over 700 registrations received from all over India
25 finalists competed for the coveted title

New Delhi, 16th December 2013: The fourth edition of the National Technician Grand Prix (NTGP) 2013 organized by Yamaha Motor India, concluded with the announcement of winners at Hotel Stellar Gymkhana, Greater Noida. The contest spanned across a period of three days (11th – 14th December, 2013) wherein 25 finalists from across India competed for the coveted title of “No.1 Yamaha Technician” in India for 2013. Mr. Masaki Asano, Managing Director along with Mr. Ravinder Singh, VP-Strategy & Planning and Mr. Roy Kurian, VP – Sales & Marketing from Yamaha Motor India Sales Pvt. Ltd were present at the prize distribution ceremony to felicitate the winners. Mr. Alam Ansari of M/s Auto Zone, Vapi, Gujarat, won the first prize while the second and third prize were awarded to Mr. Ram Awadh of M/s Choubey Motor Works, Etawah, UP and Mr. Meenakshi Sundaram S of M/s Alagendran Autos, Madurai, Tamil Nadu respectively.

Yamaha Motor India announces winners of the fourth edition of the National Technician Grand Prix 2013

In this unique nationwide contest which aims at strengthening the role of Customer Service Engagement, over 700 contestants from all over India competed for the prestigious title and an opportunity to represent Yamaha Motor India in the World Technician Grand Prix 2014 in Japan. From the Regional round, 100 winners were selected for the 5 Zonal rounds. From the Zonal rounds 25 winners (5 from each zone) were selected to compete in the final round which concluded on 14th Dec 2013.

Speaking on the occasion, Mr. Ravinder Singh, VP-Strategy & Planning, Yamaha Motor India Sales Pvt. Ltd., said, “We have witnessed an encouraging number of participation of technicians this year. This highlights the fact that more and more dealerships and technicians are realizing the importance of holistic development in today’s customer centric market scenario. Yamaha acknowledges the importance of an engaging service network. The company has always successfully strived to not only offer its valuable customers an exciting and excellent product line to choose from, but also provide them with excellent value added services and best in class customer after sales experience. This contest seeks to raise the service mechanic’s consciousness of their importance in the Yamaha business, stimulate the desire for improvement and strengthen the Yamaha Service. With such unique initiatives we go one step ahead to accomplish customer delight instead of mere customer satisfaction and create differentiation for ourselves.”

The contest is designed to judge the contestants’ skill in the areas of “proper service knowledge”, providing service that “communicates the image of the Yamaha products” and providing amiable customer service. To judge the level of these skills, the contestants are tested in Theory, trouble shooting, repair on actual motorcycles and skill of dealing with customers (customer and vehicle reception). The winners are decided based on cumulative points earned in these three test areas.

National Technician Grand Prix (NTGP) was first held in India in 2010. It is a contest which is a part of the Yamaha Technical Academy (YTA) program promoted by Yamaha Motor Co., Japan. The Yamaha Technical Academy (YTA) is the cornerstone of Yamaha’s Technical Training Program. Yamaha’s YTA Instructors combine comprehensive technical model information from the Yamaha Factory with ‘real-world’ diagnostic and troubleshooting skills developed over many years of actual dealership experience.