In June 2020, Royal Enfield introduced service on wheels. The eponymous service operates through a fleet of service-ready bikes. Somewhat of a necessity in current times where movement is restricted, and folks are skeptical about being in public places. The process is a simple one, and supports current operational requirements.
Royal Enfield Service on Wheels depends on purpose-built bikes. The units are essential in carrying tools, equipment and spare parts, and are now fitted with necessary panniers to store all necessary tools and bits and bobs required. The service platform is designed to perform 90 percent of all typical service and repair requirements at the convenience of a customer. This is essentially a doorstep service. Service on Wheels’ bikes double up as RoadSide Assistance vehicles.
With service appointments at dealerships restricted owing to physical distancing requirements, such appointments need to be pre-booked so they can be rescheduled. This is a dependable system that safeguards the health of service personnel, and visiting customers. With overcrowding not an option, and service personnel needing to maintain physical distancing when at work, the number of bikes accepted for service is now regulated as per slot availability.
So as to not delay regular service appointments owing to space limitation at dealerships now, ‘Service on Wheels’ works as an effective stand-in. These specially fitted Royal Enfield Bullet Trials are available at all RE service centres starting from July 2020. The convenience played out from the Aravinduja Motors team that carried out a first 500 kms service requirement for a fleet of Bullet 350 bikes that were recently delivered to Tamil Nadu Fire and Rescue service.
The new mode of ops meant the bikes didn’t need to be individually taken to the service centre, in essence saving essential time. The special consignment bikes are outfitted with a megaphone, and special red lights, along with a strong carrier setup. The front visor is special fitment and has ‘Fire’ slapped across it.
With bikes requiring rather little place when stationary, the service vehicle will be easy to park at a range of places effectively turning the area into a short-term repair centre. This particular service vehicle is a BSIV Royal Enfield Bullet Trials Works Replica 350 registered to the dealership, and outfitted to function as self contained mobile service unit. Authorized Royal Enfield technicians tend to service tickets while adhering to current safety related guidelines. Customers can choose E-payment options for a contactless service experience.