Update: Supposed Delhi BPCL petrol scam proved wrong, customer all smiles now

The kind of stories / experiences consumers have had at a petrol station has created a situation that most of us are at our attentive best when at a petrol station. Consumers have to watch out for things like whether the attended is filling the right fuel, is the meter set to zero before he/she starts the pump. All this while battling distractions from another attendant.

Even after paying close attention, some attendants continue to fleece customers, as was allegedly experienced by Sumit Kumar in Delhi recently. His version of the story stands as follows: Sumit went to a BPCL outlet which is registered as Prem Service Station to fill diesel in his Mahindra XUV500. The fuel pump is located opposite College of Nursing, Near Moolchand.

He asked the attended to fill the tank. After a few minutes, the attendant comes to him with a bill of INR 3,800. A little surprised, Sumit soon realizes that the attendant has filled 74 liters of diesel. This when the fuel tank capacity is 70 liters, and it already had about 10 liters of fuel before he arrived at the fuel pump.

Cheating customers petrol station

Below is the incident in his own words.

Petrol Pump at their looting best, Bharat Petroleum station (Prem Service Station), Moolchand, New Delhi, filled 74 liters of Diesel in my XUV where the car capacity is only 70 liters plus the car was already having around 10 liters of diesel. Upon questioning when the car capacity is only 70 liters how can you fill 74 liters and charge me of these extra liters, please see the pointwise response: 1. You may have a bigger tank 2. We know everyone at Police so if I want I can go and complaint. 3. I was suggested to put this matter on Social Media. 4. Our boss knows Mr. Kejriwal personally so nothing can harm us. I am really perplexed with the situation of our country, Petrol Pump employees think themselves beyond the law and can openly in a good posh locality loot people so openly. This obviously is happening because the Petrol Pump owner must be an influential person who has trained his employees to behave in this fashion. It’s not the money that matters but it’s the behavior and the way they made me feel in front of my family. I need this message to go to the right authorities to see the corruption is not only happening in Government agencies but it’s more prominent in such places where the common man is looted of his hard earned money in broad daylight. Mr. Kejriwal can I expect your support in this? Imagine the level of fraud and the money these guys are making. Friends, please help me by sharing my grievance on your wall so that this reaches to this right authority.

Sumit posted this on his Facebook profile. Sadly for the arrogant attendants at the BPCL fuel station, the post went viral. It has already received over 33,000 shares on Facebook. Sumit has stated that he is happy with the response. Apart from that, he has also received a message from Petroleum Minister Mr. Dharmender Pradhan, assuring a resolution. He has also received several calls from BPCL Mumbai, and one from Pump station requesting a meeting.

UPDATE 4th May

Now, for the plot twist, courtesy social media again. While shares online picked up steam, RJ GINNIE of Radio City 91.1 did fuel the fire by inviting Parmar live and supporting him in his fight. The facts presented at the end of today are as follows:

– The CCTV footage at the petrol pump shows that there has been hardly any communication by Sumit Parmar with the staff. But he says that he had a lot of the conversation with staff.

– This is important for everyone’s knowledge.

– The booklet which mentions the capacity of fuel provided by the manufacturer is not correct. Firstly it’s not calibrated by the Weights & Measurement Department and secondly not measured by any Govt. body.

– It’s inappropriate to mention the capacity.

– It holds more fuel than the mentioned capacity on every brand and make and model of vehicle.

– The Weights & Measurement Department has already stated this in many documents also SIAM has verified this. All documents are available.

BPCL has been communicating via Twitter to clarify the matter at hand.

Sumit Parmar’s fraudulent and criminal account is easy to trace online. , is a FRAUD and a CRIMINAL,
His wife, Smriti Parmar too is involved, and the Mahindra XUV in question is in her name. The financed car could, in fact, be repossessed anytime soon as 6 of 8 installments towards loan repayment have bounced.

BPCL officials have communicated with Sumit Parmar and he was to visit the Petrol Pump at 04:00 pm today for further discussions but his phone is off and he was unreachable. The Weights & Measurement department officials and BPCL officials were present. In the presence of officials, a XUV500 fuel tank was emptied, and surprisingly 78.54 litres of fuel was filled.

(Updated with inputs from Ikjot Singh Bhasin)

UPDATE 5th May

Sumit Parmar has updated his Facebook profile stating the following –

The BPCL staff invited me for a visit at Prem Service Station (Moolchand) today and helped me understand why my XUV accommodated more than 70 liters of the specified quantity by Mahindra. The car fuel tank was removed and emptied in presence of BPCL officials, Trained mechanics and in my presence. Once the entire fuel was drained out, the fuel tank was put back.

Post this BPCL team explained me about the pump specifications and how every part is sealed, secured and automated. Other than this 5 liter test was done first before the tank was refilled again. The test came out completely clean and post this the car was filled of diesel and to my surprise 78.72 liters car could accommodate, which clearly indicates the specifications mentioned by Mahindra in their manuals are not correct and are just best estimate.

So folks through this experience I will like to educate all the consumers that don’t blindly follow what your car manufacturers are indicating in their manual books but listen to the experts who deal with this day in day out. In view of this insight provided to me, I take my complaint back and apologise for the inconvenience caused due to my ignorance. Also will like to update Radio City and RJ Ginni to take a note of my findings and educate people on why it happened and how car manufacturers are not providing correct information to customers.

sumit parmar petrol scam