30 year old Dinesh Karthik, who plays as a wicketkeeper-batsman in the Indian Cricket team, had moved to consumer court demanding refund of INR 5 lakhs from DC Design. He had paid the amount as booking amount for a DC Avanti sports car worth INR 35 lakhs.
Karthik had booked a DC Avanti from the company’s Chennai dealer in May 2013 following which the dealer promised a test drive in January 2014. The dealer had assured Karthik that once he takes the test drive, the car will be delivered to him the following month. The dealer even promised refund of booking amount in the event of Karthik being dissatisfied with the model in question.
Firstly, the dealer failed to arrange for the test drive on stipulated date, despite gentle reminders from Karthik. He even sent emails to DC Design, but with no response. Finally, he got a reply from the company, saying that the test drive of Avanti was available, but only in Pune. As per the earlier deal, this was not mentioned. In spite of this, a test drive was undertaken by Karthik on 18th May 2015.
After test driving the car, Dinesk Karthik did not find DC Avanti as per expectations. Karthik then approached the Chennai dealer for a refund. Surprisingly, this request of his was turned down, saying that as he had already taken the car on a test drive, he cannot get a refund!
Seeing no solution in sight, Karthik was left with no other recourse but to approach the Consumer Court for redressal. A legal notice was sent to the company and while the company stated that Karthik has signed a document accepting terms of sale, the document with Karthik’s signature could not be produced on demand.
Karthik wanted Consumer Court to direct DC Design to not only refund the booking amount, but to also compensate him in the form of interest and mental agony as well. The matter while it came up for hearing at the district consumer disputes redressal forum in South Chennai, has been deferred to September 23, 2015 for further hearing.
But, soon after the news went viral, DC Design has acted promptly on the issue, and as per Dinesh Karthik, the matter has now been resolved amicably.