2014 Ford Fiesta Quick Service experience

Quick Service by Ford dealerships is offered for any kind of scheduled maintenance / periodical service that does not demand any excruciating additional work to the car. Of course customers can mention their problems / niggling issues they face with the machine, they would be attended, but if the car has unusual or unpredicted setback for its mileage, quick service may not be suitable.

Ford Fiesta Quick Service experience-010 process chartAnyways, once you decide to service your car, it is advisable to call up the dealership and fix an appointment. But nowadays, before you get the chance to dial their number, you would receive a call from them instead asking for your convenient time. Ford dealerships aren’t new to such customer tracking and interaction, each dealership has a dedicated team to monitor its clientele. (In case you’ve been to more then one service centre, you may be showered with invites from all of them simultaneously).

Now, after fixing an appointment, well, head to the service centre.

Ford Fiesta Quick Service experience-059Here is a step-by-step tour of Ford Quick Service, the specimen here is a 2014 Ford Fiesta ready for its first free service.

Ford Fiesta Quick Service experience-001 gateAt the place, security guards at the check post / gate noted down the car’s registration number and odometer reading, and timestamped the arrival.

Ford Fiesta Quick Service experience-002 TaleraThey then checked the car (including boot) for suspicious items and cleared for entry into the service centre.

Ford Fiesta Quick Service experience-004 2014The car was parked at customer parking.

Ford Fiesta Quick Service experience-006 talera fordUpon entering the reception in the main building, front desk personnel was informed of the appointment, who then allotted a service executive to guide through the servicing process.

Ford Fiesta Quick Service experience-007 receptionThe executive had us seated shotgun and took a quick spin to hear out complaints and do a short study of the car’s handling, behaviour and NVH levels.

Ford Fiesta Quick Service experience-011 workshopThen it was taken into the service shop and parked at front for preliminary inspection.

Ford Fiesta Quick Service experience-013 check pointsThe service advisor got a job card and started examining the vehicle condition, like scratches, dents, extra fittings, all lights, fuel level, odo reading and items that need to be handed to the owner.

Ford Fiesta Quick Service experience-014 job cardThe executive again asked the owner about complaints and doubts that need special attention, and noted them down in the same card.

Ford Fiesta Quick Service experience-026 couponThe advisor then tore off the service coupon attached to the car’s ‘Owner’s Manual’ booklet and filled it up.

Ford Fiesta Quick Service experience-025 report cardThen a vehicle report card was generated, and job card details were entered into the computer. By this time, the service representative decided that this car was eligible for quick service as it did not require any elaborate repair.

Ford Fiesta Quick Service experience-028 job cardAfter getting signatures from the customer on job card, vehicle report, estimated bill and declaration form, the Fiesta was logged on the bay’s schedule board and driven onto the ramp.

Ford Fiesta Quick Service experience-027 declarationThe customer was then escorted to the VIP lounge, where beverages, magazines and television viewing are served, along with direct sight to the car being serviced.

Ford Fiesta Quick Service experience-029 customer loungeThe service technicians started by opening the bonnet and inspecting the fluid levels, while an assistant covered the front fender with a magnetic cloth to protect from grease and scratches.

Ford Fiesta Quick Service experience-031 fender protectorHe also covered driver seat with similar fabric before occupying the same to thoroughly check the instruments and lights for any fault.

Ford Fiesta Quick Service experience-032 seat coverThen the car was jacked up to examine wheels, wheel bearings, and the like.

Ford Fiesta Quick Service experience-042 quick service bayOne of mentioned complaints was random noise from under the engine.

Ford Fiesta Quick Service experience-040 underbody checkThe mechanic removed the under-engine cover and started inspecting for abnormalities.

Ford Fiesta Quick Service experience-041 brake pad checkAmong other basic check-ups, the Fiesta’s brakes were opened and cleaned.

Ford Fiesta Quick Service experience-035 hydraulic jack liftOnce the check list for first-service was completed, the car was jacked down and sent out of the workshop for cleaning.

Ford Fiesta Quick Service experience-044 dealershipFirst phase of cleaning was interior, which was vacuumed at a dedicated station.

Ford Fiesta Quick Service experience-047 vacuum cleaningAfter removal of dirt particles on the floor of the car, it was turned around for water wash.

Ford Fiesta Quick Service experience-049 washingTwo specialists pampered the all-new Ford Fiesta with water and shampoo for a good amount of time, thoroughly removing anything other than paint on the body.

Ford Fiesta Quick Service experience-052 water washThen it was showered with adequate force of water.

Ford Fiesta Quick Service experience-053 dryingThis was the best part. A five-man team took nearly ten minutes to wipe the car inside out to make it as lustrous as it was when it rolled out of the factory. (Trust us when we say they didn’t know we were there to monitor.)

Ford Fiesta Quick Service experience-055The almost-brand-new-again Ford Fiesta was brought to the workshop again to show to the customer.

Ford Fiesta Quick Service experience-062After he checked everything and took it out for a short drive inside the campus, he gave the cheerful nod.

Ford Fiesta Quick Service experience-065The service advisor handed him the bill (which in this case was a zero rupee charge), which had to be taken to the billing section for clearing and reception of gate pass.

Ford Fiesta Quick Service experience-060 billing gatepassMeanwhile the customer had to fill the service feedback form.

Ford Fiesta Quick Service experience-061 customer feedbackIn just about 90 minutes as the dealership promised (give or take a few minutes, we didn’t check with a stop clock), the customer drove off his car probably back to work.

Ford Fiesta Quick Service experience-066If you (the reader) have had the kind of service experience that deserves to be shared with the world, please do so in the comments section below, or mail us at admin(at)rushlane.com

Ford Fiesta Classic-012 mirror indicatorsAlso, check out our long term review of Ford Classic.