Hero Maestro Edge and Duet being subjected to silent recall?

As per a report, Hero has issued recall memo to its dealers but has not communicated the same to its customers.

Hero Maestro Edge and Duet, the two wheeler giant’s first in-house developed scooters, have been receiving criticism from its owners for their starting troubles. In fact, both these scooters resided with us for a span of two weeks sometime last year and we experienced the glitch ourselves.

Apparently, it’s not just the starting trouble that is wrong with these scooters. According to Motorbeam, Hero Motocorp has silently issued a recall memo to its dealers to replace crankshaft, CDI, flywheel and face comp drive of both the scooters.

Hero Duet Review (4)

All these are critical components of the engine. Additionally, the dealers were also reportedly asked to replace the carburetor unit in Maestro Edge since the old units have poor packing material and hence are prone to leakage.

The recall covers scooters that are made until September 2016. The replacement of parts is being done under the banner of servicing. The two wheeler maker termed Motorbeam’s recall report as “factually incorrect” and “unsubstantiated”. However, the publication has now come up with evidence that proves that the silent recall memo has indeed been issued to the dealers. The company also has been sending the aforementioned four replacement parts as kits to its dealers.

Proof that Hero notified dealers to replace faulty parts without notifying to owners.
When we spoke to Hero MotoCorp, they stated that there has been no such recall issued by the company.

Launched in September 2015, Hero Maestro Edge and Duet feature the company’s first homegrown engine. The 110.9 cc air-cooled unit produces 8.31 bhp at 8,000 rpm and 8.30 Nm of torque at 6,500 rpm. Transmission is a conventional CVT.

Source Motorbeam