2015 India Initial Quality Study released by J.D. Power Asia Pacific demonstrates notable improvements in vehicle manufacturing quality over the past five years. The study was based on feedback from 8,438 vehicle owners who have purchased new vehicles during the period November 2014 and July 2015. The study took into account 69 vehicles from 17 auto manufacturers while the study was fielded during May 2015 to September 2015 across 30 cities in India.
Various improvements were noted in a host of areas of vehicle manufacture. The study took into account owner’s experiences in the first 6 months of purchase and assessed over 200 problem areas in 8 vehicle categories. These included engine and transmission, HVAC, driving experience, vehicle exterior, features, control, display, vehicle interiors and seats besides the audio, navigation and infotainment features present on the models.
While the mid-size and MUV/MPV segments saw improvements by 30 PP 100 YoY, the compact segment improved by 22 PP100. Hyundai Motors received three model level awards with its Eon ranking highest in entry level compact segment with 78 PP100. Hyundai i10 scored 83 PP100 in compact segment while Hyundai Elite i20 scored highest in the premium compact segment with a score of 61 PP100.
Honda and Toyota were also award winners with Honda Brio scoring highest in upper compact segment with 41 PP100 and Honda city scored 68 PP100 in the midsized segment. Toyota Etios ranked highest in entry midsize segment with 82 PP100 while Toyota Innova scored 44 PP100 in the MUV/MPV segment and Ford EcoSport got highest ranking in the SUV segment with a score of 75 PP100.