It is the first of its kind in India as Hyundai, the country’s second largest auto manufacturer goes virtual, offering customers a one of a kind service website. Hyundai Motors India Limited has launched a new online service website offering customers a chance to directly communicate with the company and thereby cement their relationship in a better and more modern way.
This newly launched website will offer Hyundai customers various services which will include service reminders, service bookings, service details, insurance calculations, nearest service centres, etc. Customers will be notified about all Hyundai promotional services, value added services, recommendations, schemes and new and upcoming products in the market. The direct interaction between company and customers will go a long way in increasing company customer relationships.
The online service will be live today and will be available exclusively to all Hyundai car owners. The site will also offer customers detailed information of safe driving tips and better driving habits. Hyundai owners can get further information from http://customercare.hyundai.co.in.
For more information, read the press release below.
Auto News Release
Hyundai Launches the Online Service Website
India’s first automobile manufacturer goes virtual to offer Service Facilities
New Delhi, July 4, 2012: Hyundai Motor India Ltd (HMIL), the country’s second largest car manufacturer and the largest passenger car exporter in an attempt to enhance its customer relationship announces the Online Service website dedicated to its valued customers. A multifaceted online service will be live today and will be available to all the Hyundai car owners. The micro site will be available on Hyundai’s corporate website.
On the launch of the service website Mr. Arvind Saxena Director, Sales and Marketing, HMIL said, “We feel proud to introduce first of its kind service which will bring value added services to its customers. Hyundai always illustrates the idea of providing more to its customers with new innovations, experiences and values beyond their expectations. This initiative will streamline and enhance the after sales services for our customers”.
This website site will offer personalized services like service scheduler-reminder, on-line service booking, history – periodic service details, Service & insurance calculators, nearest service station locator etc. and other valued information in the form of ready reckoner which will encapsulate warranty guidelines, owner’s manuals, maintenance tips and guides. Customers will also be notified for the promotional services along with the Value added services including expertise recommendations, schemes benefits and the prices.
To enrich customer’s ownership experience Hyundai Service website will educate its customers on safety driving tips and suggest on better driving habits.
Additional information on some of the prominent features of Hyundai Service Website
Personalized Service – An all-inclusive feature tool comprising:
Ø Online service booking – Customers can book his car for service using website across India
Ø Service Calculator – Customer can calculate cost of service based on periodic schedule along with a fixed service menu. The prices shown are city specific and parts MRPs are considered for cost calculations.
Ø Service Scheduler – A customer can enable or disable the service reminder based on the Hyundai service schedule and can enable reminder of specific desired date.
Ø Service History – Customers can view service history detail like date of service, mileage, dealership name, type of service & bill amount.
Ø Price Information – Customers can see the labor charges applied in his city as well as the price of various value added service offered by Hyundai
Ø Owner’s Manual – Specific manual of the car can be downloaded.
Ø Insurance calculator – Owners can calculate not only the cost of insurance for his vehicle but also can calculate the car insurance values along with the NCB (No Claim Bonus), electrical accessories and bi-fuel options. Customer can also send their request to buy insurance.
Warranty – A tool which gives information about vehicle, parts & emission warranty along with the benefits, price & details of extended warranty. Customer can also send their request to buy extended warranty.
Driving & safety tips – It will enable a customer to view driving conditions (Monsoon and winters) along with the safety tips.
Guides & manuals – It will educate a customer on various features and the methods on fuel saving tips. A guide will help customers to understand the importance of various parts, consumable required and replacement at regular intervals.
Camps & events – Automatic notification will be provided on various ongoing camps & schedules to avail the benefits.
Thru connect feature – Dealers and the addresses can be mapped with the help of this navigation tool.
Under Maintenance Tips – ‘Do It Yourself’ tip will allow the customers to replace tyres, fuse, bulb on their own.
Hyundai Motor India Limited (HMIL) is a wholly owned subsidiary of Hyundai Motor Company (HMC). HMIL is the largest passenger car exporter and the second largest car manufacturer in India. It currently markets eight passenger car models across segments — in the A2 segment it has the Eon, Santro, i10 and the i20, in the A3 segment the Accent and the Verna, in the A5 segment Sonata and in the SUV segment the Santa Fe.
HMIL’s fully integrated state-of-the-art manufacturing plant near Chennai boasts of advanced production, quality and testing capabilities. HMIL forms a critical part of HMC’s global export hub, it touched 1.5 million in exports in March 2012. It currently exports to more than 120 countries across EU, Africa, Middle East, Latin America and the Asia Pacific. HMIL has been India’s number one exporter for seven years in a row. To cater to rising demand the company commissioned its second plant in February 2008 having an installed capacity of 330,000 units per annum. To support its growth and expansion plans HMIL currently has 347 dealers and more than 800 service points across India. In its commitment to provide customers with cutting-edge global technology, HMIL set up a modern multi-million dollar R&D facility in Hyderabad. The R&D centre endeavors to be a center of excellence in automobile engineering.
Corporate website: www.hyundai.co.in