IndiGo ground staff manhandled a passenger identified as Rajeev Katyal, 53, at the Indira Gandhi International Airport in Delhi. Katyal, who had traveled from Chennai to New Delhi on IndiGo’s 6E-487 flight, was beaten on the tarmac and abuses were hurled at him and the accompanying video shows how Katyal was literally dragged on the tarmac by the employees of the airlines.
The apparent cause for such behavior arose when Katyal got into a discussion with the ground staff of IndiGo who objected to him taking shelter from the blistering sun under a plane wing. Katyal waited for the carrier bus and decided to stand under the wing of a plane to protect himself from the sun’s heat.
This angered the ground staff, who, instead of dealing with the situation calmly and amicably, and instead of taking him to the Central Industrial Security Force personnel or other appropriate authorities, took matters into their own hands. They roughed up the passenger and can be seen in the video arguing and even nearly strangulating Katyal. They threw him to the ground and dragged him for some distance and barred him for entering the carrier bus. Watch the video below.
All this was videotaped by another employee of IndiGo Airlines, following which the airlines has issued an apology and the employee who was the main accused in the incident has been sacked. They have also sacked the employee who videotaped the entire incident.
Investigations are on to ascertain the reason for this outburst. Whatever the outcome, the Airlines acknowledge that their staff acted in an irresponsible manner and against the stringent laid down principals. The Ministry of Civil Aviation has sought a detailed report into the incident. Aditya Ghosh, President and Whole Time Director has issued a notification acknowledging the incident which he states goes against the very principals of the airline which treats every customer with respect.