Mr Tapasvi booked a new Isuzu V-Cross from the company’s authorized dealer in Pune – Viraaj Isuzu, located on the Pune Mumbai highway. On 4th August, Mr Tapasvi paid the full amount – Rs 15,29,760. This amount includes the loan amount he had taken from Axis Bank. The car was booked in the name of his brother Mr Harshwardhan Tapasvi.
The dealer had promised deliver within 2 days. But what followed was nothing less than shocking. Shrivardhan connected with the dealer 2 days later. But there was no sign of his car. He was then told to come back after a week. He comes back, again there is no car. They tell him to come back 3 days later. Again the same thing happens.
He has made multiple call, sent emails requesting an update regarding his car. Below are the screen shots of their interaction.
Email interaction with dealer
On 16th September, a notice was posted by Isuzu India in Times of India. This stated that their Pune dealer, Viraaj Isuzu is no longer an authorized dealer of the company. Below is the company notice.
Shrivardhan got the shock of his life when he saw that notice from Isuzu India. Its been more than 4 months his car has not been delivered to him. On top of that, he has to pay EMI for something which has not been delivered to him. The dealer has completely started ignoring Shrivardhan. He no longer replies to emails or phone call. He even got in touch with Isuzu India. But – Isuzu India on their part have replied that the company is helpless as the deal was between the customer and the dealership.
Tired of all the waiting, Shrivardhan decided to knock the Govt’s door. He filed a case in Conusmer Court on 26th October.
The first court hearing was on 20th December. The dealer did not even turn up for the hearing. Isuzu on their part, have sent the following reply to the consumer court.
Isuzu India’s reply to Consumer Court
Shrivardhan asks – Are these your measures to protect the customer Isuzu? By washing hands of your responsibilities towards a customer who has paid his hard earned money? Please note that at the time of payment, the dealership was still the authorised one of Isuzu. Currently, the person is paying EMIs for a car that he hasn’t even got his hands on.