Even when they are registering heavy losses due to lockdown, automakers are going out of their way to help customers
Jaguar Land Rover India has adopted the same approach, as it has extended service and warranty schedules for its customers. This scheme will be beneficial for JLR vehicle owners who may not have been able to get their vehicles serviced or claim warranty during the lockdown period from March 25 to May 3.
Auto dealerships have been completely shut across the country during the lockdown. There was no way customers could have utilized the service and warranty options during this period.
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As per the scheme, JLR India has extended service schedule intervals by two months / 3,200 km. The company has directed all its dealers to honour the extended service and warranty schedules. This will be applicable in all cases where repairs were not possible due to lockdown and the warranty was expiring during this period.
JLR vehicle owners with extended warranties that are expiring between start and end of lockdown period also stand to gain. Such customers will have the option to claim warranty on repairs, limited to up to 1000 km or within 30 days after lockdown is lifted.
Another benefit for JLR customers is that the company has kept its roadside assistance services operational even during the lockdown period. In case of emergency situations, customers can readily get help from JLR’s roadside assistance teams.
Even when facing significant challenges in its global business, JLR appears to be bullish on the Indian market. Earlier this year in January, JLR had launched 2nd gen Range Rover Evoque in India. Available in two variants, S and R-Dynamic SE, second generation Range Rover Evoque retails at a starting price of Rs 54.94 lakh (ex-showroom, pan-India). Engine options include BS6 compliant petrol and diesel units. The 2.0-litre turbo petrol engine is equipped with a 48V mild-hybrid system, capable of delivering 249 hp of max power. The 2.0-litre turbo diesel unit makes 180hp and 430Nm.
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In February, the company had launched the heavily facelifted Discovery Sport at a starting price of Rs 57.06 lakh (ex-showroom, pan-India). The SUV comes with refreshed exteriors as can be seen with the updated front grille, headlights, front and rear bumpers and tail lamps. New features include 10-inch touchscreen infotainment system, fully-digital instrument cluster, heated door mirrors, leather upholstery and Meridian audio system. Engine options are same as Range Rover Evoque.
Once the lockdown is lifted and the situation normalizes, JLR will be launching new Defender SUV in India. Available in 3-door and 5-door variants, Land Rover Defender is priced in the range of Rs 69.99 lakh to Rs 86.27 lakh. Powering the SUV will be a 2.0-litre turbo petrol engine that makes 300hp / 400 Nm. Engine is mated to an 8-speed automatic gearbox. Land Rover Defender will be imported in India via the CBU route.