Update – 3rd Sep 2016
The news went viral last month, about a Navi Mumbai dealer of Kawasaki India had taken money from at least 11 customers, and had failed to deliver them the said bikes for more than 3 months. At that time, it was revealed that the proprietor of the said dealership (SNK Palm Beach), Satyen Karandikar, had said that either the customers will be given the bikes, or a full refund with interest will be returned back to the customers.
Now, Kawasaki India has posted a public notice across all major newspapers in the city stating that they are no longer associated with SNK Palm Beach, and that it is not a Kawasaki India dealer anymore. Those customers who continue to deal with them, are doing it at their own risk, added the statement.
Original story – 11th Aug 2016
Reminders, telephone calls, emails and repeated follow-ups with Kawasaki dealership at SNK, Palm Beach, Navi Mumbai has yielded no results for Neil Shah and many others.
When Neil Shah booked a Kawasaki Z800 motorcycle with the exclusive Kawasaki dealership SNK Bajaj, Palm Beach at Navi Mumbai little did he realize that he will be taken for a ‘ride’. It has been well over 90 days that Neil has been running from pillar to post to get delivery of his bike but all to no avail.
A Kawasaki Z800 was booked by Neil on 9th May 2016 at the Kawasaki dealership and while over 90 days have passed, there is no mention of the due date of delivery. Neil is not the only such customer in such a predicament as there are 10 other buyers who have been complaining of the same issue.
While Neil has booked the Z800, there are some who have booked bigger Kawasaki bikes, some costing as much as INR 15 lakhs. Neil has sent numerous reminders to the company but from that quarter too he has not received any satisfactory replies and nor has the company taken any action against its authorized dealer for delayed delivery. Kawasaki’s response clearly stated that they have not received money from their dealership and has hence delayed delivery. The dealer is not ready to return the money as well.
This ongoing battle between Kawasaki, their authorized dealership and a host of displeased customers could only end when the buyers take legal recourse into the issue. Some buyers have already started payment of EMIs while others have had to part with their hard earned money.
We are awaiting Kawasaki India’s reply on the same. The post will be updated once they send a statement.
Screenshots of letters via Team-Bhp