United States is the worst hit due to coronavirus pandemic, with more than a million confirmed cases and over 61k fatalities
As the lockdown continues to restrict auto sales, Kawasaki USA has announced that it will start home delivery of its vehicles, spares, accessories and apparel. Auto dealerships are shut in most places and people have been forced to stay indoors. There are also the ones who may not want to visit dealerships due to the high risk of infection.
In this situation, online sales and home delivery of products appears to be the only effective solution for auto companies. In India, online sales platform and home delivery option have been launched by various auto companies such as Mercedes-Benz, BMW, Honda, Tata Motors, MG Motor and Hyundai.
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Kawasaki’s product portfolio in US comprises motorcycles, ATVs, utility task vehicles and jet skis. The company already provides online option to buy vehicle accessories, spare parts, maintenance products, apparel and gifts & collectibles.
For buying Kawasaki vehicles, customers will probably need to contact their nearest dealer. It is expected that the necessary formalities, paperwork, financing, and down payment will be processed online in coordination with the dealer. Once the deal is finalized, the vehicle will be home delivered to the customer.
Kawasaki will be working closely with its dealers across the United States to ensure that customers get the best vehicle delivery experience. The deliveries will be done in accordance with guidelines mandated by local authorities. Efforts will be made to ensure that the home delivery experience is just as good as deliveries done at dealerships.
Before delivery, the vehicle will be thoroughly checked by the dealer. At the time of delivery, customers can go through the checklist to ensure that everything is as per their order. All Kawasaki vehicles will be delivered by dealership professionals who are well-acquainted with the operation, maintenance and safety requirements of the vehicle.
This will ensure proper care and handling during transportation and delivery. Kawasaki has purposefully avoided using common carriers and third-party delivery service providers for home delivery of its vehicles. For home delivery of other products such as spare parts, accessories and apparel, Kawasaki will be relying on common carriers or third-party services. This is the same process that was being used earlier as well.
Kawasaki will try its best to provide home delivery option to as many customers as possible. However, due to local restrictions, home delivery of vehicles may not be possible at some locations. Customers will probably need to contact their nearest dealer to know about availability of home delivery option.