Maruti Suzuki India Limited, the largest automakers in India, have been contending with the slowdown as has been felt across the automobile sector in the country over the past many months. The upcoming festive season also holds not much promise to bring in better sales results.
Maruti Suzuki has now initiated ‘Service on Wheels’. This service is available for all cars in the company portfolio and engine variants that include petrol, diesel and CNG. This service will complement the company’s service network that spans over 3,600 workshops at 1,800 cities across the country. Maruti service at home feature is for all customers – those who live in remote areas as well as those in urban areas who find it difficult to visit the workshops due to lack of time.
Maruti ‘Service on Wheels’ initiative will allow the company to handle both paid and free services and also handle repairs, oil changes and under body inspections along with filter cleaning. The workshop is built on a fully equipped four wheeler and caters to each of these servicing requirements of the customer to their total satisfaction.
This new service is valid for full range of Maruti as well as Nexa cars. Maruti Arena cars include Alto, WagonR, Celerio, Swift, Dzire, Ertiga, Brezza, Eeco. Nexa cars include Ciaz, Ignis, Baleno, S-Cross and XL6.
Maruti Suzuki Carry small truck is used for these doorstep services. These are fitted with a portable tools trolley, storage racks for spare parts and is also equipment for under body inspection and repair. The company also confirms that this doorstep service program will be undertaken exclusively by technicians who have been certified by Maruti Suzuki. However, for major repairs like collision damage, etc, the customer would have to visit the nearest Maruti Suzuki service center.
This initiative introduced by Maruti Suzuki follows similar service programs introduced by other automakers in the country. Tata Motors had introduced service for overall maintenance and regular check up of vehicles while Hyundai offers doorstep service offers along with car wash.
Mercedes Benz offers a thorough inspection of their vehicles and a comfortable mobile lounge wherein customers can wait while their cars are being services. Toyota also offers breakdown service and facilitates minor repairs on the spot.
In the meantime, Maruti Suzuki is tackling the automobile slowdown, which has led to the company letting their over 3,000 contractual workers on leave without pay. Their permanent workforce continues to remain untouched. The company chairman R C Bhargava is hopeful of a turnaround in terms of demand following the recent announcements made by the Government of India.
