Maruti Suzuki has inaugurated its first NEXA service workshop at Gurugram. This outlet is set to redefine the car service experience in India, thanks to its new design, latest in technology experience. We spent a day at this state of the art, first of its kind dealership, and were amazed at the potential it has to improve the service experience for end users.
Maruti NEXA service workshop is a state of the art facility with NEXA’s design theme of ‘prestigious monochrome’. It will offer each customer a certain level of special personalization with a dedicated service manager for each customer.
The premium lounge will be fitted with digital display allowing the customer to view the entire service process being conducted on the shop floor through large glass walls. State of the art technology will give the customer all information with regard to nature of the service being carried out and costs to be incurred in a paperless format.
To take advantage of the NEXA service workshops, customers will be able to book appointments either online or via the phone App. The entrance to NEXA service workshops will be fitted with a boom barrier wherein automatic RFID readings will be taken. The car will then enter the service bay which displays the car’s registration number.
The service manager designated to that particular vehicle will take down history of the car on his tablet and recommend services to be carried out. An estimated cost will be given to the customer and the work will commence only once the customer approves the same.
Enhanced car servicing experience being offered by Maruti Suzuki via its NEXA service workshops also includes Digital Health Card being given to customers for conducting health check on the car at a specially designated diagnostic bay. The car will be assessed on various parameters while customers will be given information on how to take care of the vehicle.
Maruti aims to launch 300 such outlets by 2020. More info in the videos below.