After Maruti Suzuki India Limited opened its first NEXA dealership New Delhi earlier this year in August, a host of NEXA outlets have sprung up across the country. These exclusive dealerships were opened to change the image of the company from being affordable to being in the premium category while only select models were on display at these dealerships.
NEXA was launched with an integrated design and a level of hospitality that customers would remember for a long time to come. However, recent tweets from NEXA customers show that the dealerships have not lived upto what was advertized by Maruti. The number of complaints tweeted are clear indications that there are hundreds of unhappy customers who have found that NEXA experience is anything but premium.
Customers have cited numerous ways in which NEXA has defaulted in service, offered poor quality parts and delayed supply of spares, lacking proper communication and no proper sales, causing many customers to keep their vehicles parked in their garages. Some customers have even gone to the extent of warning buyers against placing their orders at these showrooms while some have threatened to take NEXA dealerships to court.
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Each of these customers have only received a single line as a reply stating to DM the showroom customers e-mail ids and phone numbers so that the issue could be looked into. This reply seems to be a standard auto generated line for all customers irrespective for the nature of the grievance, leaving them even more disheartened.
What Maruti Nexa claims
Your experience at #NEXA is how you like it. pic.twitter.com/o2i144fnpZ
— Nexa Experience (@NexaExperience) December 15, 2015
What are customers getting
These are some of the complaints posted online withing the past 7 days!!!
Dear @sahilfcb sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest. — Nexa Experience (@NexaExperience) December 15, 2015
Dear @jaishah1987 sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 18, 2015
Dear @bipin_bisoyi sorry for the inconvenience. Please DM us your email id, phone number and VIN so that we can contact you at the earliest. — Nexa Experience (@NexaExperience) December 18, 2015
Dear @Akshay_Rao_S sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 18, 2015
Dear @therohitbang sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest. — Nexa Experience (@NexaExperience) December 18, 2015
Dear @ImChande sorry for the delay. We assure you that you will be contacted very soon.
— Nexa Experience (@NexaExperience) December 18, 2015
Dear @sdkarthik sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest. — Nexa Experience (@NexaExperience) December 18, 2015
Dear @Abhisingh389 sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 18, 2015
Dear @gaganarora1 sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest. — Nexa Experience (@NexaExperience) December 18, 2015
Dear @YSRKRISHNA9 your details are being forwarded to the concerned department to look into the issue and contact you at the earliest.
— Nexa Experience (@NexaExperience) December 17, 2015
Dear @pinkuseth6710 your details have been forwarded to the concerned department. You will be contacted very soon. — Nexa Experience (@NexaExperience) December 16, 2015
Dear @shrejas sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 16, 2015
Dear @yatin100 please DM us your email id and phone number so that we can look into the issue and contact you at the earliest. — Nexa Experience (@NexaExperience) December 15, 2015
Dear @sethugopi sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 15, 2015
Dear @DhirajLaddha regret the inconvenience caused. Please DM us your email id and phone number so that we can contact you at the earliest. — Nexa Experience (@NexaExperience) December 15, 2015
Dear @AravindGopinath sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 15, 2015
Dear @nitinbragta sorry for the inconvenience. Request you to DM us your email id and phone number so that we contact you at the earliest. — Nexa Experience (@NexaExperience) December 15, 2015
Dear @dr_thambi sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest
— Nexa Experience (@NexaExperience) December 15, 2015
Dear @mshriyan sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest. — Nexa Experience (@NexaExperience) December 15, 2015
Dear @prgenes, sorry for the inconvenience. Please DM us your email id and phone number so that we can contact you at the earliest.
— Nexa Experience (@NexaExperience) December 14, 2015
Maruti Baleno Photos
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