The study included problems faced by original owners in 30-42 month old vehicles which included compact, midsized, luxury, MPVs and SUVs. 169 various problems came to the fore which included exterior makeup, driving experiences, features, controls, displays and audio/infotainment system besides in areas of ventilation, heating, air conditioning and engine and transmission.
The study also found that there were a large number of vehicles in the country that were not covered by extended warranty periods or service contracts. This resulted in owners not taking in their vehicles for routine maintenance on a regular basis which in turn lead to amplified problems being faced with the vehicle. 43% of owners surveyed cited unexpected repairs of the vehicles. Last year 39% owners had complained of this same problem, while there is a marked increase of owners who have had to take vehicles for repairs to authorized service centers as well.
This 2013 Dependability Study was based on evaluations from 7,032 original owners who had made purchased during the period July 2009 and September 2010. It also covered 61 models with 16 nameplates fielded from January to April 2013. Maruti Suzuki A-star ranked highest in compact segment, and Swift Dzire in entry midsize segment. Toyota Innova and Fortuner won in MUV/ MPV segment and SUV segment, respectively. Honda City ranked highest in midsize sedan segment, and Chevrolet Cruze and Ford Figo in the premium midsize and premium compact segments, respectively.