Maruti Suzuki and dealer to compensate a customer for failing to deliver car on time
A Maruti Suzuki Alto K10 booked in October 21, 2014 remained undelivered causing untold mental agony and harassment to a customer in Mohali. Karmajit Singh Rudra booked his white colored Maruti Suzuki Alto K10 at Phase 7 based car dealer CM Auto Sales Pvt. Ltd., on October 21, 2014.
Even as the dealership assured the customer delivery in January 2015, the car remained undelivered while visits to company dealership yielded no results. A case filed with Mohali District Consumer Disputes Redressal Forum has resulted in the company and dealership being asked to shell booking amount of INR 5,000 along with interest at 9% from date of booking and a compensation of INR 10,000 for mental agony, harassment and litigation costs.
Rudra claimed that he was never asked to collect the car, no official from the dealership visited him and no explanations on reasons for delay were intimated to him. Emails to the dealership and to MSIL yielded no results. With no other recourse, Rudra approached CM Auto Sales on 23rd March 2015, requesting for a refund, but that offer was also turned down.
CM Auto Sales told the forum that they had asked Rudra to come and collect the vehicle on 4th February but he did not turn up. The dealership informed the forum that Rudra visited the showroom demanding additional features which was not possible. The dealership also stated that a cheque for refund was made out to Rudra on 3rd April 2015 which was also not collected.
MSIL also appealed before the forum that the manufacturer should not be held accountable for deficient services by the dealers. However, the forum has observed unfair trade practices and deficiency of service and has hence directed both manufacturer and dealer to settle compensation amount with the buyer.
Maruti Alto K10 Urbano Package – Photos
Maruti Alto K10 – Photos