JD Power 2016 India Vehicle Dependability Study took into account 7,717 car owners who had made purchases during the period July 2012 and September 2013. The study spanned 70 models of 15 companies and was fielded from January to April 2016 in 30 Indian cities.
In its 9th year, the study evaluated vehicles 2.5 to 3.5 years old and assessed 169 problem areas in 9 categories. The study gauged the quality of vehicles that were close to the end of warranty period and repair costs undertaken by owners.
Instances of unexpected repairs had seen a significant decline since 2014 while it was noted that diesel engine vehicles pose more problems than their petrol engine counterparts even though this gap is reducing over the years.
Instances of unexpected repairs to diesel vehicles dipped to 29% in 2016 from 41% in 2014 while repairs to petrol vehicles went from 35% in 2014 to 25% in the current year. Newly launched models showed off fewer problems indicating the better attention to quality and detail paid by the automaker.
The categories that were evaluated included vehicle exterior, driving experience, features, controls and displays, audio and entertainment, seats, heating, ventilation and air conditioning, vehicle interior, engine and transmission.
“Continuous improvements in vehicle quality are leading to fewer build quality issues and therefore fewer unexpected repairs in the first 2.5 to 3.5 years of a vehicle’s life,” said Mohit Arora, executive director at J.D. Power, Singapore. “Over the last few years diesel passenger cars have improved tremendously, as fewer owners are reporting quality issues with their vehicle than they were a decade ago.”