Himalayan owner writes a heartfelt letter to Royal Enfield

Even as Nithin Ravindran loved his new Royal Enfield Himalayan dearly, he has had to contend with a host of technical issues which has now turned this love to anger, irritation and frustration. He has tried knocking every RE door for help, but has returned empty handed. Now he takes his frustration online, and has shot an open letter to RE.

As per the letter written by Nithin, his Royal Enfield Himalayan started acting up just after crossing 500 kms. It started making strange noises, its seat got deformed, and then the head light cracked. The bike started staying more at service center for repairs and replacement of parts, than his home.

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When Nithin thought all his troubles were over, he soon had to deal with vibrations, even though the strange noise kept coming from the engine. The noise and vibrations only got worse when Nithin noticed a problem with shifting of gears. The gears got locked and all attempts to release the same yielded no results which put his life in danger on many occasions.

Just when Nithin thought that things could not get any worse, the fork cone gave way after which he again gave the RE Himalayan for servicing as it was no longer rideable. Return from the service center did not end Nithin’s woes as back came all the problems with vibrations now starting at 40 kmph as against the earlier 80 kmph mark, while issues with the gear also persisted. In rains, due to the water entering odometer, that too stopped working.

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Nithin is looking for answers both from the company and service dealership as to what he should do with this bike as dealers seem to have given up on fixing the issue. Two and a half months of ownership has seen him dealing with nothing but trouble where the RE Himalayan is concerned.

Nithin adds that he is nowadays spending more time at RE service center than at his workplace. He also adds that he needs to work in order to pay the EMI.

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You can read his letter here.

UPDATE from Nithin Ravindran – I have received a call from Royal Enfield Regional Manager. They are working towards fixing the problem.

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