This is how Tata Nexon owner managed to save on handling charges

Tata dealer had added handling charges in the Nexon quote.

Time and again, multiple courts in India have stated that dealers charging handling charges is illegal. In spite of this, most dealers continue to charge handling charges. Recently, a reader (name withheld on request) wanted to buy new Tata Nexon. He approached a dealer and asked for a quote. The dealer gave detailed quote with charges described.

One of the things the dealer was charging was handling charges. The consumer, who was aware that handling charges are illegal, decided to take this up with the dealer. He asked the dealer that why are handling charges levied. The sales person at the dealership stated that they are compulsory and everyone has to pay. If you do not want to pay handling charges, you cannot buy car – the dealer said.

The consumer went back home, and decided to take this up with Tata Motors. He wrote a mail to customer care, and marked the company’s CEO, Mr Guenter Butschek. To his surprise, he got a reply from them the same day. Next day, the dealer called the customer, and told him that the handling charges have been waived off.

This is what the reader told Rushlane – “Dealers still charging illegal handling or logistic charges. Booked a nexon and found them to charge us handling charges and as far as my knowledge thats totally illegal to which i protested but they insisted me to pay if i have to buy the car. Wrote an email to customer care and the ceo of tata motors. And the very next day got a call from the dealer and are waived off the charges. So pls spread the news and create some awareness on this illegal way of making quick money by the dealers.”

This is not the only case. Recently, a Maruti customer won a court case against the dealer where the court not only waived off handling charges, but also fined the dealer and ordered him to pay Rs 1 lakh to the customer.

Speaking about the car, Tata Nexon is the company’s new compact SUV which has also become one of the best selling car of the company. It is based on a modified XO platform, which also forms the basis of a host of other models from Tata Motors that include the Zest, Bolt and Tiago. Tata Nexon is offered with powerful engine options.

Petrol engine is in the form of a Revotron 1.2 liter 3 cylinder engine offering 110 PS peak power and 170 NM peak torque mated to a 6 speed manual transmission. Diesel engine will be in the form of a 1.5 liter 4 cylinder from the Revotorq family capable of 110 PS power and 260 Nm torque and mated to a 6 speed gearbox. The car was also spied with an AMT gearbox, but it will be launched at a later date.

Tata Nexon measures 3,995mm in length, have ground clearance of 200+ mm and will sit on 16” alloy wheels. Interiors boast of a new three spoke steering wheel, horizontal AC vents and a new instrument cluster. A 6.5” touchscreen infotainment system with navigation, Bluetooth, reverse parking camera display and smartphone integrations will be some of the features offered.

Read our Tata Nexon Review.