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Uber to improve customer care, will offer telephone support

 
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Taxi aggregator Uber is set to increase its workforce in the customer care department over the next few months.

By the end of 2016, Uber facility in Hyderabad is set for a makeover. Uber Center of Excellence in India which currently employs around 350 persons is set to add 150 more to take total count to 500 people.

Uber commenced the Hyderabad facility earlier this year with an investment of $50 million. It supports both drivers and riders and with the hiring of more persons, the company is poised for rapid development in offering efficient services. Through this facility, Uber will also offer telephonic support for first-time drivers in India while an emergency response team will offer support in the event of safety concerns.

Car vs Uber

via – Economic Times

Across the country, Uber employs over 600 people in areas of sales and marketing. The company has indicated plans to take this figure upto 1,000 by December 2016 with added investments to the tune of $ 1 billion. This expansion plan will not only spearhead the taxi aggregator to a leading position but will also allow it to close in on Ola, its Indian rival.

The company already has a market share of 50% in terms of trips completed while Uber witnessed growth of 26 times in the country during the past year. Even though Ola has also made similar claims, there is no way one can ascertain the positions of these two while competition in India is concerned.

 

About the author

Pearl Daniels

Pearl Daniels

Former freelance writer, Pearl Daniels is in the auto industry since 2011, having established herself as a widely read staff writer since 2013. Her keen eye for industry news, daily need to break down latest events, and quest to not miss a single launch detail, gives you the most refreshing morning news on weekdays.

Email - pearl@rushlane.com