Volkswagen Group Regional Parts Distribution Centre (PDC) in Gurgaon to cater to Northern India

The ground breaking ceremony of the first Volkswagen Group Regional Parts Distribution Centre in Gurgaon was conducted. This centre will exclusively cater to the needs of north Indian customers and will account for 35% to 40% of Genuine Parts Sales for Volkswagen Group in the country.

Mr. Maik Stephan, Managing Director – Volkswagen Group Sales India Pvt. Ltd. was present at the Bhoomi Puja along with Mr. Dietmar Hildebrndt – Director Group Service. The Parts Distribution Centre is located on the Kundli Manesar Palwal corridor which will make distribution to the network of dealers quick and convenient

This is the first step of the part of the project which will see four such Depots coming up for the four regions in the country. Combines storage space of all four such Depots will be around 43,000 sq. mtrs. The Gurgaon Parts Distribution Centre will be spread over 16000 sq. mtrs and will also house Regional Warranty Parts Centre

Depots for Western Region will be located in Mumbai while Depots for South and East Regions will come up at Bengaluru and Kolkata respectively which will provide backing to the dealer networks for servicing and spares of all models of Volkswagen cars in the country.

Press Release: Volkswagen Group India carried out Ground Breaking Ceremony for its first Regional Parts Distribution Centre (PDC) in Gurgaon

The PDC in Gurgaon will serve the entire Northern region accounting to 35 – 40 per cent of the Genuine Parts Sales for Volkswagen Group in India.
Mr. Maik Stephan, “With the new Regional Parts Distribution Centre, we will further strengthen the efficiency of our After Sales and the service quality for our customers.”

The Volkswagen Group India today carried out the ground breaking ceremony in Gurgaon, for its first Regional Parts Distribution Centre (PDC) under its ‘Depot Network Development Project’ which will serve the entire Northern region for the Genuine Parts Sales for the Volkswagen Group in India. The ceremony began with a Bhoomi-Poojan in the presence of Mr. Maik Stephan, Managing Director, Volkswagen Group Sales India Private Limited and Mr. Dietmar Hildebrandt, Director Group Service, Volkswagen Group Sales India Private Limited. With its strategic location, the PDC in Gurgaon, next to the planned Kundli-Manesar-Palwal (KMP) corridor, will significantly contribute in reduction of the current lead time to provide Genuine Parts to Dealers and Service Centres. The Northern region is important for the Volkswagen Group India as it accounts for 35 – 40 per cent of parts sales in India.

This is the first step by the Volkswagen Group India under its ‘Depot Network Development Project’. As part of this project, the Volkswagen Group India is planning to set up four such Depots across four regions of India which will provide a combined storage space of approximate 43,000 square metres. Gurgaon PDC is the first Depot under this Project for the Northern region, which will be followed by the Central Depot in Greater Mumbai for the Western region. The Depots for South and East region will be located in Bangalore and Kolkata respectively. The Gurgaon PDC is a 16,000 square metres facility which will include a Regional Warranty Parts Centre.

Mr. Maik Stephan said, “A Strong After Sales Service is the backbone of an efficient dealer network. Therefore, the Volkswagen Group India is continuously strengthening its After Sales Services where we are using synergies for the operations of our brands – Audi, ŠKODA and Volkswagen in India. With the new Regional Parts Distribution Centre, we will further strengthen the efficiency of our After Sales and the service quality for our customers.”

The PDC will run on state-of-the-art software that has been specially designed for the Volkswagen Group India. The building and processes within the complex have been designed in line with global standards of the Volkswagen Group. The facility will have a lean team of Volkswagen personnel who will manage operations with a third party logistics service provider.

Mr. Dietmar Hildebrandt said, “The Regional Parts Distribution Centre (PDC) will deliver most of the Genuine Parts demand within 24 hours to the Volkswagen Group brands dealer network in the Northern region with focus on customer satisfaction. We have just ‘raised the bar’ for the passenger car industry and set a trend for the After Sales Services market in India. The PDC is expected to start operations by end of 2012.”

The facility will serve the dealer network for all available models of the Volkswagen Group India.