Hyundai Motors India has set Customer and Employee Safety as Top Priority during the coronavirus pandemic
Hyundai Motor India has entered into an alliance with Mobis India for the supply of 6.8 lakh masks of 3 ply, N-90 and N-95 along with 20,000 half liter and 1.5 lakh 100 ml containers of sanitizers. These are being sent to dealership and service workshops across the country for use by consumers, sales personnel and back end staff to ensure their safety during the COVID-19 pandemic.
Hyundai Motors India has announced detailed guidelines for both dealerships and service centers which are to be strictly adhered to once showrooms open post the lockdown. The company has issued these guidelines while trying to ensure contactless sales, delivery and service.
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Hyundai Motors advocates frequent cleaning of hands, user of sanitizers and thermal screening of all employees and customers. The sales staff has been instructed on strictly adhering to this cleanliness regimen and to follow social distancing at all times.
Test cars will be completely sanitized and all purchases will be via online payments, paperless transactions and home delivery is also assured after complete sanitization of the vehicle. The service personnel have also to follow the same stringent practices of sanitization and social distancing. The company will adopt a policy of 360 Digital Service and Contact-less Service Experience. Services can be booked via online or through whatsapp with home pick up and drop facility and payments completed through online option only.
These directives are under the ‘Hyundai Cares’ initiative and encompasses every aspect of Hyundai Cars for both new and existing customers. Display cars and test drive cars are thoroughly sanitized while even the customer lounge area and washrooms are to be regularly sanitized so that safety of the employees and customers is not compromised.
Customers will be benefitted with extended working hours for service facilities while the cars will be delivered to their doorstep with a 6 high touch point sanitization process at the time of both pick-up and delivery.
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Hyundai Motor India has also reported nil domestic sales for April 2020. However, exports stood at 1,341 units. The nil domestic sales was in view of the nationwide lockdown due to the COVID-19 pandemic while all export operations were carried out in strict adherence to the stringent laid down guidelines set by the Government of India.
Following the easing of the lockdown orders in green and orange zones, the company will reopen its Tamil Nadu plant on Wednesday. This plant has been shut from 22nd March and the company now plans to produce around 12,000-13,000 vehicles in May.