In order to maintain utmost levels of safety and hygiene, Kia Motors India has launched the CARE program
Kia Care from Kia Motors India outlines advanced hygiene levels in vehicle servicing. Owners of Seltos and Carnival in India will receive top notch levels of safety and hygiene under the CARE program. This includes a 3-step extensive vehicle hygiene and sanitisation protocol on all fronts – vehicles, service centres, dealer staff, and customers.
Kia Care is designed to ensure high safety standards through vehicle servicing processes. Cars will be sanitised for free on first come, first serve basis across 192 service touch points in 160 cities in India. Dealerships are now operating as per necessary protocol in safe zones determined by government and local authorities.
Tae Jin Park, Executive Director and Chief Sales Officer, Kia Motors India said, “Kia Motors endeavours to offer the best in after-sales service. Given the effect of the COVID-19 pandemic, we have implemented this programme to cover not just vehicle hygiene, but that of our service centres and staff as well.”
Working in the times of the COVID-19 pandemic, Kia Motors India is turning to comprehensive safety measures for a stress-free ownership experience to customers. Kia Care campaign regulates hygiene checks across three major levels: Vehicle Safety, Network Safety and Customer Safety.
Stage 1 of Kia Care details vehicle hygiene programme. This takes care of cleaning and disinfecting the car inside out. This includes top Wash for the exterior, interior cleaning (special attention to frequently used touch points like Steering Wheel, door handles etc.) with an anti-microbial solution, and vehicle fumigation. The latter in vehicle treatment is carried out with special equipment and a natural chemical with sterilizing and anti-bacterial properties to eliminate the use of synthetically processed chemicals. Phase 1 activity will be carried out for 2 weeks at every dealership.
Stage 2 of Kia Care outlines the auto manufcaturer’s in-depth network hygiene protocol across dealerships and service centres here. This addresses customer interactions from arrival to departure at all touch points. It includes a three-shift sanitisation programme along with availability of sanitizer, and regular temperature checks for customers and employees.
Stage 3 of Kia Care is dedicated to customer health and safety. With Contactless Digital Service (Kia Link App), customers access online paperless and digital service with pick-up and drop facility. One will be able to use mobile workshops with zero physical involvement. Free service under the protection policy has been extended by two months owing to service delays on account of a nationwide extended lockdown. Kia Motors India will update customers on hygiene steps it undertakes via Kia Link notifications and SMS alerts.