Mercedes Benz India’s ‘My Mercedes-My Service’ makes India the second country after the US where this unique service is offered. This special sales and service support will be extended to new and existing customers offering them various packages that ensure lower cost of ownership.
‘My Mercedes-My Service’ was rolled out by Roland Folger, Managing Director and CEO, Mercedes-Benz India. It is based on three basic pillars that include Digital Service Drive, Premier Express and Star Ease Maintenance Package with each of these promising to take customer experiences to a new level where after sales service is concerned.
The company offers services to over 84,000 customers in the country through a service network of 52 outlets in 40 cities. The new Digital Service Drive will allow for paperless interaction with customers able to book service appointments via an iOS app. Interaction with service personnel will also take place through Apple iPads while customers will receive real time service updates while service turnaround time will be faster.
Premier Express Service ensures service time in just 2 hours instead of a 24 hour time frame, with 3 technicians working on the car at the same time. The service team will include a team leader and 2 maintenance technicians while cost of servicing remains the same as a regular service.
Star Ease Maintenance package presents customers with 45 flexi options to choose from which include 2 packages of Compact and Compact Plus. Customers will be allowed to choose one of these packages for 2-10 years and is applicable for cars that are operational upto 4 years. The Compact Package covers new vehicles upto 5 years or 50,000 km or 10 years and 1,00,000 km.