Diesel car owners report more problems in India

Long-Term Vehicle Dependability in India improves as owners have reported fewer problems in their cars. Toyota and Maruti Suzuki have received 2 model-level awards

Indian auto industryJ.D. Power Asia Pacific 2014 India Vehicle Dependability Study (VDS) reveals improvement in long-term vehicle dependability here as 38% owners implied not experiencing any problems with their vehicle. This number exceeds 34% of owners who did not report any problems in 2012. J.D. Power Asia Pacific 2014 India Vehicle Dependability Study looks into vehicle exterior; driving experience; features, controls and displays; audio and entertainment; seats; heating, ventilation and air conditioning (HVAC); vehicle interior; engine; and transmission.

Vehicle dependability encompassed 218 problems per 100 vehicles (PP100) in 2014, compared with 280 PP100 in 2013. Overall dependability depends on number of problems per 100 vehicles, and a lower score reflects higher long-term vehicle quality.

Owners of diesel-fueled vehicles in India continue to report more problems overall. The difference between both has narrowed in the last 3 years. In 2014, owners of diesel vehicles report 234 PP100, 22 PP100 higher than problems reported by petrol vehicle owners, compared with a gap of 71 PP100 in 2012. Driving experience for diesle vehicles has improved with problems of uneven tire wear, excessive misalignment of wheels and unusual suspension noises reported are lesser.

Noise-related problem symptoms reported by diesel car owners is reported at 32 PP100 in 2014 from 47 PP100 in 2011. Apart from savings in terms of running costs being advantageous for diesel cars, ongoing refinements make way for better ride-comfort and a positive ownership experience. 70% vehicles owners are willing to recommend their ride choice to others.This declines 47% for those who experience at least one problem with their vehicle. Of those who don’t experience a problem, 495 would “definitely will” repurchase. Loyalty declines to 33% for those who report one or more problems.