Know your rights when car is damaged while towing
Car owners should be well aware of their rights in the event of their car being damaged while towing. The owners must know that the towing company is liable for damages to the vehicle and car owner can claim compensation as per a ruling passed by the Mumbai High Court 9 years ago.
This court order also came with a rule that a police constable was needed to provide a written order to the towing company to allow them to either disengage the gear or hand brake in order to tow away the vehicle.
Senior traffic officials have admitted to the fact that they use a ruler to release the hand brake from a car blocking the traffic or parked in the wrong place. Ideally hydraulic cranes should be used as they cause least amount of damage, but these are in short supply in Mumbai. Transport expert Ashok Datar has offered suggestion to tackling this problem while citizens have come up with suggestions to deal with this situation with the introduction of hefty fines and exorbitant towing charges as the only deterrent.
Via Economic Times
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